Why The Chicago School of Professional Psychology Chose Tevera to be Their Data Management Partner

The Chicago School of Professional Psychology (TCSPP) provides an exceptional education to aspiring behavioral health professionals, and focuses on integrating theory with hands-on experience and has more than 20 degree programs, 7 campuses, and an industry-leading online program. 

“Because we’re so customized, we really needed someone who was on the journey with us. We needed someone who would walk with us, be patient and support and that’s the experience we had.” – Dr. Dina Glaser, Psy.D., Director of the Office of Placement and Training, Online

Executive Summary

The Chicago School of Professional Psychology (TCSPP) was growing fast and needed an online accreditation and internship management system that would help them more efficiently manage their data. With 31 academic programs across the U.S., they knew they needed a highly customizable software system that was also easy to use. Prioritizing intuitive use, high levels of customer support, and efficient data management, they chose Tevera to help them streamline their site placements, accreditation management, and more.

The Challenge

For more than a decade, TCSPP had utilized an outdated database, spreadsheets, and paper to manage their data. This led to an unwieldy and time-consuming process with inconsistent results. At the same time, the school was planning to expand from 7 in-person programs to 31 national academic programs. Dr. Dina Glaser, Director of the Office of Placement and Training, Online, knew they needed to make a change to accommodate the growth.

To meet the unique needs of each of the 31 programs, while making communication, data, and reporting easier, she and her team began to look for a software partner that could come alongside them and build into the future. 

TCSPP’s need:

  • Easy data collection and reporting

  • High levels of customization

  • Fast turnarounds and great customer service

Focus 1: Internship and Practicum Management

One of their main areas of focus was elevating their internship and practicum management.

Dr. Glaser alone places around 30 students per semester and wanted a way for students to find a placement that would meet their goals, faster. At the national level, this number is much larger, as TCSPP places around 1,500 students on training sites each year. 

Dr. Glaser also wanted the software tool to be easy to use to reduce the communication and reporting burden site supervisors face.

Focus 2: Accreditation Management

TCSPP also needed a software system that simplified data gathering and reporting in support of their many accrediting bodies, a few being CACREP accreditation and APA accreditation.

Evaluations needed to align with programmatic and institutional learning outcomes and work together to ensure the data would be valuable at every level.

To meet all of these needs efficiently and effectively, Dr. Glaser and her team set out to find a new software partner. 

The team did their homework and tested multiple software programs to make sure they found one that would be a true partner and help them grow and ended up choosing Tevera.

How Tevera Helped

Dr. Glaser and her colleagues first identified a need in the online Clinical Mental Health Counseling program.   As a result, this program engaged in a two-year beta test with Tevera.

Dr. Glaser says she was very enthusiastic about the product from the beginning: “[we had actually] used another [system] for a short time for a few of our programs, but we circled back to Tevera because of their ability to provide clean data, customized features, and a platform that was easy and fast to work with. Despite our complexity, Tevera’s response time, level of support, and the amount of people available for support made it an easy choice. The product was good and we knew Tevera would work with us on our customization needs more and faster than other options.”

Great customer service was key and started at sales.

With the future of higher education in flux, finding a true partner was the most important factor for TCSPP. For Dr. Glaser, that relationship needed to start during the sales process. 

“From the front end, the negotiation process with the sales team was really supportive and flexible, even when we weren’t sure of our needs or how much support we would need. I know we’re a ‘needy’ program but Tevera listened to us from the start!” – Dr. Dina Glaser 

Dr. Glaser knew that investing in a software program was not going to be a one-day turnaround. Nevertheless, she says that the Tevera team has been with them every step of the way, even developing custom features to meet their ever-expanding needs. 

The Results

After a two year beta test with the Clinical Mental Health Counseling Program, TCSPP made the decision to transition all 31 programs to Tevera.  Dr. Glaser and her colleagues couldn’t be happier with this decision as it has created a more efficient data management system for this educational institution.  

Their Data is Bigger and Better than Ever

“Tevera has engaged our directors of clinical training in the process and empowered them to take ownership over their own data.”

– Dr. Dina Glaser

Making Accreditation Easy

“Tevera streamlined [our accreditation process] and made it more strategic by providing records and managing sites by student evaluations of sites.”

– Dr. Dina Glaser

Why Tevera is Central to TCSPP’s Plans for the Future

“People are smarter now,” Dr. Glaser says. “They look at the data and students are consumers. They want to know what their tuition dollars are getting. And if COVID-19 taught us anything, it’s that going digital is no longer optional. Tevera allows us to easily prove that we’re doing what we say we’re doing, at every level from the classroom to placements.”

“Tevera’s support, ability to easily integrate with our existing systems, and it’s overall user-friendliness made it an easy choice. From internship to accreditation management, Tevera has saved our program more hours than I can count. Most of all, they’re kind and helpful, a true partner.”
– Dr. Dina Glaser

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