David takes his role as the BSW Field Director seriously. Helping students find their passion is his passion. And to be able to help them find the right internship for them and to then help them navigate it successfully requires hours of managing data, communicating with students and supervisors, and reporting on how everything is going.
Finding a solution that would free him up to focus more on helping his students was an urgent necessity.
Easy Data Management and Reporting
David, by his own admission, loves all things data. But collecting data, shaping it into something useful, and reporting on it, was eating into the time he wanted to be spending with his students.
So the solution needed to offer more data in a way that didn’t reduce time for his students.
Intuitive User Experience
No stranger to technology, David had experienced the pain of working with clunky electronic systems. He knew that he wanted a system that just made sense.
It had to be easy learn and use for everyone involved including his team, his students, and his students’ site supervisors.
Great Customer Service
Frustrated by past experiences, David set out to find a software team that would answer the phone when he called. In the past, he had felt like he was “in a vacuum.” He’d try to get questions answered but always seemed to be directed to email Q&As.
David knew that whatever solution Roberts Wesleyan chose had to have a team behind it that were dedicated to providing exceptional customer service.