Choosing the right EdTech partner for your behavioral health program is crucial. This is because EdTech software has the ability to streamline workflows, automate processes, manage student work effectively, and just generally make your life easier. And in the time of remote work and telecommuting, this type of software can sustain your placement, recruiting, managing, and supervising duties.
Having an EdTech partner that supports your technology needs and cares about your program will ensure that field staff and students can achieve their goals with minimal obstacles.
This is why so many social work and counselor education programs have chosen Tevera and rave about our sales and customer success teams who work together help you make the most out of our software.
The Cost of Bad Customer Service
Nothing is more frustrating than technical failures and interruptions when trying to teach and supervise students in behavioral health programs. So much time goes into administrative work: creating and assigning tasks, logging time, managing documents, measuring, and reporting.
Additional complications and technical issues can only further delay the process and interfere with your program’s workflow and students’ success. Furthermore, when you cannot find resolutions to your issues or particular situation, your processes are held up and valuable time is lost.
When using software, you need to be able to get quick solutions and answers when something isn’t working right. Maybe your students are having trouble uploading assignments accurately or you need to customize your workflow for your exact needs.
Reliable customer service builds trust while bad, unreliable, or hard to reach customer service lose value. They can become a big hurdle when trying to set up and manage your EdTech software. So, what does bad customer service look like?
- Hard to reach or slow responses
- Fewer communication channels
- Service interruptions leading to unsteady workflow
- Lack of empathy
- Few self-help options
All of this makes finding the right software for your program all the more important. After all, your EdTech partner needs to make your life easier, not more difficult.
Finding Software with Good Customer Service: What to Look For
A reliable EdTech partner with good and responsive customer service places your organization’s needs first. These companies know the inside-outs of your field as well as what you and your students require to accomplish tasks and goals. They want to build long-term, valuable relationships with their customers. And part of helping you achieve these goals is being available. When in the market for a software tech to support your programs, look for an EdTech partner with these qualities:
Wealth of Industry Knowledge
An EdTech software company that knows the industry well understands what goes on in social work and counselor education programs and how to best help you and your students. They employ sales and customer success teams that have a depth of industry knowledge and who work with you to find the best solutions for your program’s exact needs. When deciding on EdTech software, ask yourself:
- Does the EdTech company know and understand my goals?
- Do they provide training and onboarding for their users?
- What is this EdTech partner’s reputation in the industry?